Onboard Service

Most dietary requests can be accommodated on board. Dietary preferences such as gluten free, low sodium, peanut allergies and more should be noted in My Yacht Account prior to sailing.

A wide variety of pre-cooked frozen kosher meals are available to order at an additional cost with a 120-day advance notice prior to sailing. These kosher certified meals are sealed and wrapped in foil and will be heated on board in a non-exclusive environment. At the time of filling out dietary preferences in My Yacht Account, we ask our guests to please indicate their preference for kosher meals.

We invite you to learn more about the dining experience aboard our yachts.

To help you make the most of each day, a daily activities schedule will provide a summary of the day’s events and the operating hours for the yacht’s many venues and services. From live music to informative lectures, cocktail receptions and cooking lessons, our onboard programming will be available throughout the day and has been designed to enhance your experience while at sea, in port, or at anchor.

Like the yacht itself, entertainment and enrichment on board are an intimate affair. Our resident musicians will provide live musical performances throughout the voyage ranging from modern and contemporary to elegant classical and jazz. The yacht’s leisurely pace offers the freedom and flexibility for our team to arrange fully immersive cultural experiences both on board and ashore. From partnerships with the local arts and music communities, to discussions led by renowned experts and lecturers, each experience is designed to stir the senses in a profound way.

The Salon and The Barber aboard our yachts offer a wide array of services, including haircuts, manicures and pedicures. Reservations are encouraged prior to sailing via My Yacht Account, and can be made once on board through the Concierge Desk or via the mobile app.

Learn more about the spa experience aboard our yachts.

Reservations can be made once on board for dining, shore excursions and the spa, either on the mobile app or through the onboard Concierge. However, in order to ensure that your preferred time is available, we strongly recommend that reservations are made in advance.

Email and printing services are available from the Guest Services team 24 hours a day. Complimentary Premium Wi-Fi is provided for all guests wishing to send and receive emails, browse online, post to social media, make video calls, utilize streaming services or connect to VPN services. Analog cellular and data services are also available for you to make and receive calls on your personal device for an additional charge. Step-by-step connection instructions are provided in your suite and when you download the official digital mobile app.

Cash is not accepted for purchases on board the yacht. Most major credit cards are accepted and will be authorized upon check-in. Any onboard purchases will be charged in U.S. dollars to your onboard account and settled before final departure from the yacht.

Upon arrival, you will be asked to register your credit card, which must be valid through the final day of your voyage. Most major credit cards are accepted. All charges for services provided and products purchased on board must be settled by the end of each voyage segment and before final departure from the yacht. Some credit card companies charge a foreign transaction fee. We encourage you to contact your credit card issuer in advance of your cruise to inquire about possible foreign transaction fees. If you are traveling with a debit card, we recommend you understand fees and conditions prior to traveling.

In select ports of call, The Ritz-Carlton Yacht Collection will provide complimentary group shuttle transportation from the pier to the heart of the destination.

The dress code on board the yacht reflects the luxury lifestyle of The Ritz-Carlton and casual freedom of a yachting vacation. During the day for breakfast and lunch, the dress code is yacht casual, wherein shirts, shoes, and bathing suit cover-ups are required when not at the pool. During the evening, bathing suits and sleeveless t-shirts are not permitted, and shirts and shoes are required throughout the yacht. When dining in our indoor venues (including the specialty experiences) the dress code is yacht sophisticated — meaning collared shirts are not required, but highly recommended. Ball caps, hats, shorts, and flip-flops are not permitted during dinner service. There are no formal nights on board.

From exclusive sportswear and branded apparel to jewelry and leather goods, unique leading labels offer enticing options in our onboard Boutiques. On select voyages, your shopping experience is further enhanced by bespoke collaborations with local artisans who come on board to showcase their offerings.

Gratuities for the Ladies and Gentlemen on board the yacht are included in your cruise fare. While customary, gratuities for salon services, spa treatments and shore excursions can be extended on a voluntary, individual basis.

A Guest Launderette is available for use at no additional cost. Due to safety reasons, irons are not allowed in guest suites; however, the Guest Launderette features irons and steamers for guest use. A range of dry cleaning and laundry services are available upon request at an additional cost.

While on board the yacht, guests who have misplaced items can contact the Guest Services Desk or their Suite Ambassador. After the voyage, guests may email our Special Services team for assistance at special.services@ritz-carltonyachtcollection.com.

Stay up to date with your world at home while enjoying your time on board. Our partnership with PressReader gives you complimentary access to digital newspapers and magazines wherever you are sailing. Enjoy premium publications or familiarize yourself with the upcoming destinations by reading something local to the itinerary. Download the PressReader App on your personal device and connect to the Guest WiFi once we are sailing. PressReader is also available on the in-suite tablet.

Smoking, including use of cigarettes, e-cigarettes and cigars on board is only permitted in The Humidor.

BIRTHDAYS
Prior to your voyage, one of our Reservation Services Agents will be happy to assist you in arranging a special birthday celebration, whether on board in one of our restaurants, in the privacy of your own suite or ashore.

WEDDINGS AND VOW RENEWAL
For those guests who wish to celebrate their wedding or vow renewal at sea, The Ritz-Carlton Yacht Collection offers a package that features a ceremony officiated by the yacht’s captain. This package includes a pre-ceremony reception, lunch at our onboard specialty restaurant or dinner at Dining Privée, bouquets and boutonnieres for the bridal party, live music and a personalized cake. Please note, legally binding ceremonies are not performed on board. It is recommended for couples to first hold a civil ceremony on land to ensure they meet local marriage law requirements. For more information, contact our Special Services team at special.services@ritz-carltonyachtcollection.com.

View our Weddings Brochure >>>

CELEBRATIONS
Couples who are celebrating a special occasion such as an anniversary or honeymoon may purchase our Celebrations package which includes a bottle of champagne, special turndown amenities, a couple’s massage at The Ritz-Carlton Spa, and their choice of shore experience. For more information, contact our Special Services team at special.services@ritz-carltonyachtcollection.com.

Religious services are not offered on board, however our Concierge Desk will be delighted to provide recommendations on local places of worship in ports of call.

Babysitting services are not available on board. However, Ritz Kids is an educational and fun-filled program that encourages children to explore the world around them. Various sessions will be available throughout the voyage for an additional cost. Enhanced programming is available during holidays and summer months.