Can I book my travel through The Ritz-Carlton Yacht Collection?
In order to provide a seamless travel experience, our Air & Hotel Concierge is standing by to assist you in making your air, hotel, and transfer arrangements to and from the yacht. Select your preferred flights, airlines, and even stopovers with our fully flexible air program as early as 300 days prior to sailing. Private jet service can also be arranged.
Flight arrangements made through The Ritz-Carlton Yacht Collection include an array of benefits. Should the yacht’s schedule change, your flights will be changed, and any necessary hotel overnights arranged. Additional benefits assist you in reaching the yacht in the event of a flight delay. Guests who arrange their air travel through The Ritz-Carlton Yacht Collection will have the yacht’s arrival and departure schedule taken into consideration, however, it is recommended that guests arrive at least one day prior to the sailing date. Contact your Reservations Services Agent or Travel Professional for more information.
Click here to learn more about our air and hotel program.
Can I manage my reservation online?
Our online guest portal, My Yacht Account, allows guests to manage their reservation, update account information and preferences, book shore excursions, spa treatments and specialty dining reservations. My Yacht Account is accessible for viewing 180 days prior to sailing, at which time you’ll be notified by email on how to access. Reservations can be made 120 days prior to your voyage once we are in receipt of final payment.
Reservations can be made up to seven days prior to arrival in My Yacht Account. Once on board, we encourage you to use the mobile app to navigate your way around the yacht, find your suite, and view, modify and reserve shore excursions, spa treatments, dining and more.
How can I view and reserve shore excursions?
Guests with a booking number can reserve Pre-Designed and Custom Private Excursions at any time prior to sailing. Select Group Excursions will be available to reserve in My Yacht Account 120 days prior to sailing. As inventory is limited, making reservations in advance is highly recommended to ensure your preferred excursion is available.
Learn more about shore excursions.
Are children permitted to sail with The Ritz-Carlton Yacht Collection?
Families exploring the world together are welcome aboard The Ritz-Carlton Yacht Collection. The Ritz-Carlton Yacht Collection welcomes children at least six months of age at the time of sailing. Minors must be accompanied by a parent or guardian over the age of 21 years old. On voyages with three or more consecutive days at sea, the minimum age for children is one year of age. There is no age limit for the tender service taking our guests ashore.
What is the cancellation policy?
Cruise cancellation requests received within 150 days of the Sailing Date will be subject to the following cancellation fees:
150 to 121 days prior to Sailing Date: a cancellation fee equal to 25% of the Cruise Fare
120 to 91 days prior to Sailing Date: a cancellation fee equal to 50% of the Cruise Fare
90 to 61 days prior to Sailing Date: a cancellation fee equal to 75% of the Cruise Fare
60 or less prior to Sailing Date: a cancellation fee equal to 100% of the Cruise Fare
Guests who request to cancel more than 150 days prior to sailing will receive a full refund of already made deposits, minus an administrative fee of $250USD. This fee is non-refundable but may be applied towards a new booking made within 12 months of cancellation.