FREQUENTLY ASKED QUESTIONS

When a suite category is unavailable, it means all suites in that category are currently reserved. Because plans evolve, availability may shift. Our Personal Travel Professionals are pleased to guide you to comparable options or notify you if your preferred suite becomes available.

At this time, our online reservation experience supports reservations for up to two guests per suite. For parties of three or more, or for guests reserving multiple suites, our Personal Travel Professionals would be delighted to assist you. They will help ensure your party is accommodated together while providing tailored guidance based on your preferred suite categories and travel needs. To begin, please reach our team at (833) 999-7292.

Yes. The Ritz-Carlton Yacht Collection offers an exceptional way to earn and redeem Marriott Bonvoy loyalty points (“Points”) on travel with Marriott Bonvoy. Earn Points on your cruise fare and hotel packages, nights toward Elite status, and redeem Points toward the price of your cruise fare when you sail. Plus, Elite members receive enhanced benefits on board. Learn more by visiting our Loyalty page.

At this time, Marriott Bonvoy Points cannot be redeemed directly through our online reservation experience. To earn Points with your reservation, you may add your Marriott Bonvoy number during the guest details step of checkout, ensuring your membership is recognized and eligible points are earned.

 
If you would like to apply Points toward your voyage fare, a Personal Travel Professional will be pleased to assist you and ensure your redemption is accurately applied to your reservation. Learn more by visiting our Loyalty page.

Pricing shown online reflects double occupancy, consistent with the shared suite experience that is standard across our yachts. Solo travelers, as well as suites occupied by more than two guests, will see pricing that incorporates the applicable solo supplement or additional guest charges. These fares are dynamic and may vary based on voyage demand, suite availability, capacity controls, and other commercial considerations. All fares are subject to change at any time at the discretion of The Ritz-Carlton Yacht Collection.

For personalized pricing that reflects your specific party size and travel preferences, our Personal Travel Professionals would be delighted to assist you.

Once your reservation is complete, a Personal Travel Professional will contact you within 24 hours to confirm your suite number and ensure your selection aligns with your preferences, such as deck location, layout, or proximity to other guests in your party. 

We are unable to place suites on hold prior to reservation. Once payment is complete, your reservation is secured. A Personal Travel Professional will then contact you to confirm your suite number and preferences. For added peace of mind, bookings made online include a 72-hour flexible cancellation window, giving you the freedom to finalize your plans with confidence.

For online reservations, The Ritz-Carlton Yacht Collection currently accepts payment by credit card. We proudly welcome the following card types:

• American Express
• Diners Club International
• Discover
• Mastercard
• Visa

At this time, alternate payment methods—including wire transfers, checks, gift cards, or Marriott Bonvoy point redemptions—cannot be completed online. If you prefer a different form of payment or require assistance, a Personal Travel Professional would be pleased to support your reservation.

Creating a My Yacht Portal account allows you to prepare for your voyage with ease and personalize every detail of your journey. From one convenient location, you can manage your traveler profile, reserve shore excursions, spa services, and dining experiences, and provide special requests.

 Your account also enables you to securely upload and manage required travel documentation and personal details in advance, helping ensure a seamless and expedited embarkation experience when you arrive. 

In addition, you may view reservation details and make payments leading up to your voyage.

Yes. After your reservation is confirmed, you may manage key details of your voyage through your My Yacht Portal account, including:

• Making additional payments
• Reserving shore excursions, spa services, and dining experiences
• Updating personal or travel information related to your journey 

For requests beyond what is available online—such as modifying voyage details, changing suite categories, adding guests, or arranging personalized travel support—our Personal Travel Professionals or Travel Services team will be delighted to assist and ensure every detail is thoughtfully handled on your behalf.

Reservations made online include a 72-hour flexible cancellation period, allowing you to confirm your voyage with peace of mind. Should your plans change within that window, you may cancel without penalty and receive a full refund. Beyond 72 hours, standard fare rules and cancellation terms will apply. For comprehensive details, please visit our Pre-Sailing  Frequently Asked Questions.

If you’re unable to complete your reservation online, our Personal Travel Professionals are ready to assist. Please call us at (833) 999-7292 and we’ll be delighted to help.