We invite you to familiarize yourself with our health and safety protocols and requirements, which have been designed to create a safe environment that protects the wellbeing of our guests, Ladies and Gentlemen and the communities to which we sail.
Are medical services available on board?
A trained physician is on call 24 hours a day. The professional services of this physician, as well as certain medications, are available on board at reasonable costs. If you require ongoing medication or have specific dietary needs, you should bring an ample supply of medications or dietary supplements with you in your hand-carried luggage.
Are wheelchairs, mobility devices, or other special needs accommodated?
Guests requiring special assistance while on board, including those who are medically oxygen dependent or hearing impaired, are asked to notify our Special Services team at special.services@ritzcarltonyachtcollection.com.
Can I sail if I am pregnant?
Expectant mothers are required to supply a medical certificate to validate that it is safe for them to travel. The Ritz-Carlton Yacht Collection cannot accommodate women who have entered their 24th week of pregnancy at the time of sailing.
Can I bring my service animal with me on my voyage?
All service animal inquiries should be discussed with your Reservation Services Agent or Travel Professional at the time of booking. Guests traveling with an approved service animal should independently consult local authorities at each port of call to determine permission to travel. Service animals do not include pets, service dogs in training, or emotional support dogs and as such, these animals will not be permitted on board the yacht.
Is proof of vaccination required to sail?
The Ritz-Carlton Yacht Collection welcomes all guests regardless of vaccination status. Health and safety protocols, including but not limited to, inoculation requirements, and regional travel restrictions vary by travel destination and are subject to change without notice. Entry requirements into the embarkation port and other ports in the cruise itinerary may include, but are not limited to, evidence of required inoculations and personal health declarations. The guest is solely responsible for obtaining such documentation and The Ritz-Carlton Yacht Collection shall not hold any liability for denied entry due to failure to produce the required documentation.
Is there a security guide available for guests?
The Cruise Vessel Security and Safety Act (CVSSA) requires cruise lines which operate in United States waters to make a Security Guide available to all guests. This Security Guide contains law enforcement points of contact in each port of call and can be found here.
Statistics on Cruise Line Incidents
The Ritz-Carlton Yacht Collection has zero tolerance for crime on board the yacht. On voyages that embark or disembark in the United States, The Ritz-Carlton Yacht Collection is required by federal law to report onboard felonies and missing U.S. nationals to federal agencies. The Cruise Vessel Security and Safety Act (CVSSA) requires each cruise line embarking or disembarking passengers in the U.S. to include a link to the statistics for cruise line incidents website maintained by the U.S. Department of Transportation.
Drone Declaration and Use Policy
Guests who wish to bring a drone onboard must declare the device at embarkation and provide its make, model, and declared value. The guest must also provide proof of current insurance coverage that fully covers loss, theft, damage, or liability arising from the drone’s presence or use.
By bringing a drone onboard, the guest expressly acknowledges and agrees that the Ritz-Carlton Yacht Collection assumes no responsibility or liability whatsoever for the drone, including but not limited to its loss, theft, damage, malfunction, confiscation, or any injury, damage, or claim arising from its possession or operation.
Drones must be stored securely within the guest’s suite at all times while onboard and may only be removed for use ashore. Prior to taking the drone ashore, the guest is solely responsible for confirming with local authorities that drone importation and operation are permitted and for identifying approved flight zones.
Flying drones from the vessel, within any port area, or near other yachts, ships, or maritime facilities is strictly prohibited. Any violation of this policy may result in confiscation of the drone and/or disembarkation of the guest at the guest’s sole expense.
The Ritz-Carlton Yacht Collection expressly disclaims all responsibility and liability for any incident, damage, or claim arising from or related to the possession, transport, or operation of drones, whether onboard or ashore.